Job Description

Join to apply for the FT Security Officer/Supervisor role at Hollywood Casino Bangor

WERE CHANGING ENTERTAINMENT. COME JOIN US.

Were always looking for talent that believes in having fun. At PENN Entertainment, youll be part of an exciting industry where the days and nights are fast paced. Youll work with a diverse set of coworkers driven by enthusiasm for helping people find and enjoy more fun. Our company cares about your career growth and provides the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members financial, physical, and mental well?being. Specific benefitssuch as day?one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with length of employment.

Click HERE to discover how we empower our team members to grow, thrive, and advance in their careers.

Responsibilities

• This position is responsible for providing superior service to our guests
• Must seek out opportunities to be of service
• Maintain highly visible patrols to ensure a safe gaming experience
• Assure quality support to other departments so that they may serve guests more effectively
• Promote the property promotions and events
• Maintain public order and enforce safety rules
• Protect property and assets
• Investigate disturbances in the hotel, casino, or racing areas
• Create fun and excitement with the customer

Qualifications

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment that may be noisy and/or have excessive cigarette smoke
• Need tact when dealing with difficult customers
• Run on level surfaces, as well as up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multitask as required (security officers cover a wide variety of posts and work with all departments)
• Required to initiate positive interactions with guests and employees
• Actively patrolling sections/floor looking for interaction opportunities, answering calls while maintaining the ability to build relationships
• The ability to operate company motor vehicles
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences across 43 destinations in North America, including online sports betting and iCasino via theScore Bet Sportsbook and Casino.

As an industry leader, we are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

STARTING SALARY: $16.00 to $20.00 per hour

Seniority level: Entry level

Employment type: Full?time

Job function: Other, Information Technology, and Management

Industries: Gambling Facilities and Casinos

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